Dear Customer

       Thank you for choosing products and services from Shiketong Technology! The company provides full lifecycle technical support and after-sales service for products.

After-Sales Service

1. After sales principle

       Our company provides technical consulting services to customers through various contact methods (hotline, email, WeChat, etc.) for a long time. We respond quickly, analyze accurately, track continuously, and finally solve all kinds of problems that customers encounter during the use of our products, ensuring customer satisfaction.

2. Warranty service

     Our company will provide comprehensive after-sales maintenance services for the product in accordance with the contract, both within and outside the warranty period. The warranty period starts from the delivery date. During the warranty period and under normal use, if there are any quality problems with the product, we will provide free after-sales service.

     If the warranty period is exceeded and product problems are caused by abnormal factors, the supplier's repair or replacement services will only be priced at cost.

    Our company will conduct regular follow-up visits on product usage, continuously optimize after-sales processes, form a closed loop between user usage and product improvement, and enhance service quality.

Technical Support

1. System integration

      Our company will strictly follow the contract provisions, complete the equipment development work with high quality and efficiency, actively cooperate with equipment acceptance and system integration in various ways, and ensure the smooth completion of system integration of the equipment。

2. Technical training

      Our company will provide relevant technical information as agreed in the contract and provide technical training to customers through various means to ensure the correct use and maintenance of the equipment.

Repair address

2-2-502 Dingsheng International, No. 85 Wuke West 1st Road, Wuhou District, Chengdu

Service Hotline

If the product malfunctions, services can be obtained through the following methods:

Call: 028-61913052, or contact the project sales personnel directly.